Royal Enfield — grievance about service center & broken chain sprocket

Address:600117

Hi team,

I bought re classic 500 (Tn-22-df-0727) on 10th feb 2017 from i-speed motors. I have driven it for 9200 kms so far. Regular service is being done as per the service manual. Currently my issue was slippery of chain while riding. It creates noise as well. I took it to the same re service station (Sri venkateshwara bike zone, pallikaranai, chennai) where i have been giving my bike for service all the times. I spoke to service advisor (Dinesh) & he said the entire chain sprocket set has to be replaced since it cannot be serviced. I was shocked to hear this since

A) vehicle ran for just 9k kms.
B) regular servicing is being done and none of the times i was given a heads up on this.
C) every 500 kms i clean and lube the chain.
D) never done off-roading on this bullet. (Only city rides & nh rides)

When i said all these to the service advisor, i was even more shocked to hear his response saying “quality of the chain sprocket is like this & it may at times broke even @ 1000 kms”. I was so disappointed to hear this from an authorized service advisor because everybody including me bought re after knowing its reputation for quality & stability.

After this, i spoke to the service manager mr. K. S venkataraman. Unfortunately i got the same response from the manager as well. I am really disappointed with either of the things below
1. Is the quality of re accessories has come down as low as this?
2. I was advised to cut the gear while riding which everyone knew that it would create further damage chain sprocket.
3. I was also advised to pay for this and was told that it would not cover under warranty.
4. How can we have persons with lack of knowledge about riding/re product/accessories
5. When i told that i would write to support team @ re, there was a casual response from him.

Finally, my point is, i or no one for that fact wants to pay to replace chain sprocket for a bullet that ran only 9200 kms after doing proper maintenance like giving service on time, lubricating, etc.,

Please look into this and let me know how to proceed further on this. Till that time i don’t want to take a chance of riding for long distance. I want this to be covered under warranty

Ps: i am a part of crr mc (Chennai royal riders motorcycle) club which is a known group for re riders alone. We fortunately are doing extensive branding for re vehicle for our nears & dears. The core element of this group is to ensure all the riders who are participating in a ride are physically fit and ensure the bullet is in a good condition to go for a long drives. Giving priority to safety.
I spoke to many people within and outside this group and got one unique response saying, broken chain sprocket @ 9000 kms is too early for re classic 500 cc.

Regards
Karthik shankaran
[protected]/[protected]
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