Royal Enfield — heighten automotives - service center

Address:

14/5, Mathura Rd, Joint, Mewla Maharajpur, Sector 31, Faridabad, Haryana 121003, Faridabad, Haryana, 121003

Dear re team,

It's always a tedious job to deal with any domestic company when it comes to services royal enfield (Re) is no exception. Since the time i decided to buy the re classic 350 gunmetal grey abs, i've had faced many challenge from dealers "heighten automotives" to "sohan auto world" and in my experience everyone is crook.

After additional 15 days of delay bike was delivered to me on 08th november, 2019 (Re classic 350 mercury silver) from sohan auto world - faridabad, not what i wanted but acceptable. I was promised at the time of sale that insurance provider will be "icici lombard insurance", but as i said earlier everyone i came in contact with in re is crook, so they maintained their rapport and provided insurance from "the new india assurance". (A government organization).

I was almost over with previous episodes and enjoying the ride, unfortunately bike met with an accident on 18th november, 2019. I visited the heighten automotives - faridabad as they've service center available.

Where i was surprised that my insurance provider was "the new india assurance" not “icici lombard insurance” and i was needed to visit to them to get the vehicle inspected. As a good citizen of india bound by the re terms and conditions and ipc, i visited "the new india assurance" and requested them to survey the vehicle.

Next day "the new india assurance" visited the heighten automotives - faridabad and passed the claim, "how much"? Well i don't know, just because any of them didn’t share to share it with me. It's been 10 days since surveyor inspected the vehicle and passed the claim, still re service center team has no idea how long it take to repair the vehicle as required parts are not available at service center.

I've certain queries and i am expecting an honest answer for them.

Last time i spoke to george around 10th november, 2019 from customer service team, he seemed thorough gentleman and promised me that i will be getting call from puneet dubey, well i am still waiting for puneet dubey's call.

Why was "icici lombard insurance" proposed in first place, if you provide insurance from "the new india assurance"?
I called multiple times at heighten automotives to check the vehicle repairing and deliver status, they've no idea, do you have an idea how long will it take?
Last but not the least - why shouldn't i visit the court and sue you guys for miscommunication, falsifying information, delay and extremely poor services?

Frustrated due to poor services!
Manoj sharma