Royal Enfield — i am raising an complaint against sri velavan motors greams road, about a battery issue...

Address:

Chennai, Tamil Nadu, 600011

Hi team,

I am dr. Senthil. I own a royal enfield 350 electra purchased on june 2016 within six month of purchase date, i faced a battery failure issue on dec 2016, so i left my bike at sri velavan motors greams road and they advised me to replace with the new battery under warranty and they hold off my bike for more than 10 days at service station since i really need a bike for my day to day transportation, i requested them to make it soon and they gave me the spare battery since new battery was not available at that time due to out of stock and they didn't provide any document against the spare battery even am not aware about the procedure the service station follows, since it was more than 10 days i was in a urge to take my bike back.
Now the issue is exactly on july 15th 2017 again i faced with the same battery failure within 6 month. I went to service station again and met the advisor they are asking for warranty card for the battery else need to pay for the new one. The sri velavan motors greams road service station should be responsible for this they are making me to worry financially and mentally on this.
Please advise how come a battery will get failure for every 6 month. I clearly blame on the service station about this until unless they should be cautious on customer handling they should provide me the new battery as per my warranty agreement but they gave a spare battery without any documents and i was not guided properly and they have cheated me and again am in a position to plead them for the new one.
Please help on this to proceed further. Thank you.