Royal Enfield — iam complaining about the inexperienced service done.
Near Subhas Nagar metro station., New Delhi, Delhi, India
TeTej74 on Mar 15, 2019
I had given my thunderbird 350 for service at lamba service centre near subhas nagar metro station to mr abhishek the advisor at 3.30 pm on 14/3/19.
During the conversation mr abhishek was trying to increase the total bill by every way.
They took 350 rs for grease one part itself.
The front disc and plate were changed with my permission but the results were not satisfied, they changed the front bearing also for the same reason.
After 7.30 around they gave me a dirty bike and meter not working after the test drive was done, to which abhishek replied it says due to excessive washing. I told him to respond to same which he did.
They dried the area around the battery with the air pressure and the meter started once again... But hardly i had reached 500 metre due to red light i closed the bike and after which the bike meter never started.
After the service done the bike was not washed properly which i again told abhishek.
Today that 15/3/19 is i again brought my bike to rectify the fault of meter and front disc problem. After checking today they said the guy who took test drive today, he looks like he is hired for joy ride only, it's 2.5 yrs old the meter need to be replaced, i was shocked and the manger sitting at their said we wash 100 bikes everyday and this fault is not their, and i can do whatever i like and they are not responsible for the fault occurred.
On 14/3 also one guy was complaining at the cashier counter the part mentioned in the bill are not changed and price is written there, mr abhishek was standing there.
This service station is very pathetic in response and rectification of faults.
[Mar 15, 2019] Royal Enfield customer support has been notified about the posted complaint.
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