Royal Enfield — old oil was changed

Address:

Sree Venkatewara Bike Zone, Chennai, Tamil Nadu, 600100

Dear team,

This is to bring to uour notice that myself daniel christy left my bullet vehicle with registration no tn07 cp 7779 at the sri venkateswara bike zone –pallikaranai - chennai dealership for fifth service dated 22.03.2019. I was charged for my oil change, but when i received my vehicle and checked the quality of oil, it was black in colour, i wonder how a newly changed looks black, supposed to be in gold color, i conveyed my complaint to the mr. Hari and mr. Naveenkumar then senior executive mr. Sriram, he send me a footage of my vehicle getting serviced, but its not satisfactory as the view of changing oil is not clear, either they have not drained the oil and topped up the oil, or might be any reasons, but iam totally disappointed with the quality of oil changed in my vehicle and therefore requesting to take immediate action to change my vehicle oil. Hope, i get a positive response from your team, which is the reason, why we as a customer trust the brand and service our vehicle at authorised service centre, rather than leaving at a local service centre.