Royal Enfield — Poor quality of royal enfield bike and irresponsible service center staff

Address:

Chennai, Tamil Nadu, 600000

I purchased a royal enfield 350 in june 2016. From day 1 of purchase i have been having issues with the silencer and brakes. When i took this up with the service centre they said, all royal enfield bikes have this issue. I then enquired with a family friend who is a mechanic, he said a kernel needs to be replaced in the silencer. I reported this again to royal enfield service centre in kelambakkam, chennai to mr. Jeyakumar. He replied that they don’t have a spare and are waiting for it. This was during my first service at 1000km. I have driven 13000 kms so far and this is the same reply i get for every free service and paid service that i have done for the bike. The brakes were also faulty and had to replace it completely. From the time i purchased this vehicle till date, it has not been functioning well and the service is pathetic. No responsible replies from service center/customer care. The quality of the vehicle is so bad when compared to the high price i paid for it and the many services done. I am not happy at all with the way the service center staff have worked on my bike and their careless attitude and irresponsible nature. I need a proper response from royal enfield on this, my contact number is [protected], if i don’t hear from you, i will take this issue to the consumer court, i have the evidence of each service done and the issues in the bike. I am sorry to say i totally regret my decision of buying a royal enfield bike.

Ranjith kumar
[protected]
[protected]@gmail.com