[Resolved] Royal Enfield — Poor Service provided by the RE Service Center

 
2 Reviews
Hyderabad, Hyderabad District, Andhra Pradesh, India
 adityaraodevaraj
Hi Team, Prologue: I bought Royal Enfield Bullet Electra(350cc) from one of Royal Enfield Dealers- Venkataramana Automobiles private Limited, Mehdipatnam, Hyderabad – 500 028 by paying cash of Rs. 119948/- (One lakh Nineteen Thousand, Nine hundred and forty eight only), on 9-April-2015. Details of Sale Invoice: CRM No: AD[protected] INVOICE No: INV[protected] INVOICE Date: 09-APR-2015 Booking ID: BKNG[protected] CST No: [protected] TIN No: [protected] Bike Details: Chassis No: ME3U3S5C0FC734404 Engine No: U3S5C0FC734404 Model: Royal Enfield Bullet Electra 350 UCE ES (M.BLACK DISC) Temp. Regn. No:TS13TR4720. Problem Details: After completion of 500kms ride on my bike I have given it for first service on 18-APR-2015 (JOB CARD: 4648), at the service centre - Venkataramana Automobiles private Limited, Mehdipatnam, Hyderabad – 500 028, where I bought the bike. I told them that I am hearing a noise from Engine and asked them to do the tasks as per the first service record. On the day I have given my bike for service they said it will take just two hours of time and asked me to come at 16:00 hrs(in the evening). After some time they made a call to me on my mobile and said that they will repair it and will give back to me on 20th or 21st of April, 2015. Again on 20th April, 2015 I have got a call from floor supervisor of the service centre and said that the work would get done by 22nd April, 2015. I personally visited the service centre on 22nd April, 2015 to get to know the progress on work but could find any progress and they said that by 23rd April, 2015 they will repair the bike, but I was not provided with bike till now. I haven’t received a proper description of the problem details explained to me and whenever I call the service centre executives they respond to me saying that my bike will be repaired in a day and I can take it the next day. They kept on postponing the service till today. I am facing problem in commuting from my home to work place from 18-APR-2015 onwards and still I couldn’t get the problem resolved by the Service centre. I contacted the service centre executives but they are not at all answering my questions properly and they are simply postponing the work saying that they are not having the components. I request you to intervene in this matter and take necessary action.
Complaint marked as Resolved 
This issue has got resolved on 25-APR-2015. Thank you for helping me out to solve the problem.
I appreciate the efforts of team.

Complaint Status


[Apr 24, 2015] Royal Enfield customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Bought RE Thunderbird 350cc with many hopes on my birth day. Gave it for first servicing and since then always have issues with vibration. I understand as its 350cc so vibration would be but noise from tank and all.. Asked multiple times but no proper response, always delay in delivery after servicing. I regret for purchasing this bike and as lessons learnt suggested many to not to buy. Shall sell my bike soon as i am afraid of current situation when its just 2 months old . Hard to imagine after 1 year, the maintainance i need to keep on this bike to use.

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    Royal Enfield - Poor Service provided by the RE Service Center