Royal Enfield — re classic gun metal grey paint started peeling off within 25 days of purchase automatically
It is with great regret i would like to inform you that within one month of purchase this bike from one of your vendors ahuja brother's @ dehradun near ballupur, uttarakhand, the paint on the front wheel over edges started peeling off automatically.
I was devastated and went to the vendor and enquired about it but no avail. Got mundane reply that in this variant there is no warranty on colour but as a matter of fact i knew this before the purchase itself, it is not new to me.
I bought this relying on re brand that even though no warranty on colour doesn't mean that it would have any problem of any sort and same thing was quoted verbatim while i was reviewing it by one of the selling guys there in the showroom.
But that doesn't mean that colour will start peeling of withing 20 days of purchase. Now i am clueless who will listen to my grudges. Even after paying a hefty amount of 1 lakh 63 thousand for a bike this kind of crap i have to endure within one month of purchase. My bike no has not come yet (How new it is) you can realise how embarrassed i am trusting your brand and you should too.
Customer pays because of trust, do not breach that trust please.
I am feeling that i should not recommended your brand to anyone if that is the case.
You have left me in lurch really, no response, no help from vendor.
My service is due on 2nd april before that i just wanted to intimate you guys what a tyraany i am undergoing.
This really terrible and a new low for you guys as far as i am concerned.
Hope you will do something about it in future!!
Divisional accountant officer
Pfa as the image to show from where the paint is peeling off around the edges.
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Mar 22, 2018
Royal Enfield customer support has been notified about the posted complaint.
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