Hi there,
I'm writing this email with much grief and disappointment.
I got my TB 350 stone delivered on 19th December around 7.15 PM from Legend Motors in Tambaram, Chennai.
The vehicle ran well until 27th December after which my bullet isn't running well on nights.
I reached the same showroom and complained about this. Chief mechanic Stephen took it for a spin on 28th morning and confirmed me that everything is normal.
That night again when I returned home from office my bullet dint start. It chocked every few metres and I had to wait for 10 minutes with my choke on to start it again. I had to do this for 12 times over a 17km ride.
I called the showroom again and they bluntly told me to take it to the service station.
Since my bullet isn't creating any trouble during mornings I continued to use it. By then I drove around 420kms.
I took it to the service station on 30th morning, this time to Vardhan Motors in Kelambakkam since its en route to my office.
They advised me for a first service which is due at 500kms and asked me to leave the vehicle there that night so that they could do a test drive during the night. It sounded good and I obliged.
On 31st morning when I went to receive my bike, service manager Rohit told me that the fuel tap was faulty and he has changed it. I was happy that the fault was resolved. I paid for the service and started home.
Again in the evening my bike chocked and all my new year plans collapsed along with it. The service personnel dint pick my calls after 7.30 PM.
Now what am I supposed to do with a bike that runs only on mornings?
I know that this issue of bikes not running well during nights sounds crazy and funny, but this is something which has to be addressed by your production and lead technical team ASAP.
I've just run 500kms and my bike is hardly a fortnight old.
This is a very below par performance and customer care from RE.
P.S. I have already blasted my friend who suggested me to opt for RE.
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