Royal Enfield — royal enfield classic, 350 service issue

Address:

600061

Running for money but no interest in customer satisfaction. Worst service, no customer service. I purchased my bike from sri venkateswara bike zone chennai on 1st july 2016 and correctly after a year on 1st july 2017 i had a problem in my bike battery. I called up the service number of the company and they i explained them the problem and bottle neck saying that let me get the bike today (1st july around 6.30 pm) for service since tomorrow they would be reluctant for replacement saying 1year i over and the replacement is not possible. As per their commitment of getting it checked and replaced even on the next day i took the bike for service and to my wonder same thing happened which i had thought of earlier, they refused to replace the battery saying 1 year i over. I got the bike serviced and didnt replace the battery even if the bike was not starting with the old one. Reason: cost of battery was higher and i could get a better battery low below the cost they informed. I got the bike serviced the same day (5th service which was paid) with a complaint that there was a noise from the rear wheel while driving with 2 person on the bike (1+1) and sound from front wheel when driven on uneven roads. The bike was serviced but the problem was not rectified the same problem repeated after 3 days of service. I informed the same to the service center in person 2 times and they asked me to leave the bike for 2 days to check the problem. Now the question is when i gave it for servicing the bike was delivered within the same day and when a complaint is raised on the same problem why does it take 2 days or more for rectification. They refuse to get the bike checked even after requesting that i have visited the service center several times with regards to the issue. Money minded people - service manager says its a time taking job, wasn't it time taking when i paid money and got my bike serviced. Now that they know no money will be given since it is a complaint it is time taking for them. Worst service, no customer service.