Royal Enfield — royal enfield bullet

Address:

Ghaziabad, Uttar Pradesh, 201010

Dear sir/madam,

I purchase a royal enfield - bullet 350 black bs iv from your dealer "solitaire automative" noida, sector-63 on 16.09.2018 and the details are as follows:

Booking no. : bkng[protected]
Chassis no. : me3u3k5c1jh357437
Engine no : u3k5c1jg812088
Tyre no. : 3437
Financier : capital first ltd

The customer care complaint registration number is ccshoc[protected] dated 10.4.2018.

I have been driving other bikes for last 15+ years but as this is my first royal enfield bullet so i was not aware about the bullet engine's genuine sound. When i listen the sound on the first day, i thought that will be ok after few kms. But when my friends who have been using bullet for a long time listened the engine's sound they shocked and ask me to throw back this bullet in the showroom as there was very bad crank noise in the engine on the very first day.

Next day on the way to my office i felt the front wheel was bubbling, i thought due to low air pressure but when the tyre mechanic checked he told me that the front wheel alignment is very bad and it's breaks are not friction-free, they need to be replaced or repaired because it may cause an accident. I was out of the town so i had to pay and get the front wheel's breaks repaired there at a pvt. Bullet mechanic, as he was an experienced bullet mechanic (20+ year experience of repairing bullets) he listened the engine noise and told me the same thing as my friend suggested that there was engine's crank noise which is not a good sign.

Before purchasing this bullet i was dreaming that i would drive like a royal man as royal enfield has huge respect in the world as a solid a perfact bike but everything went wrong with this particular peace. Sometime's it takes 8-10 kicks to get start and its battery meter never goes into green line (Charging) always kept in middle while driving also, i don't know if the battery is defective of it works like this?

I am highly disappointed with the performance of your bullet (Particularly this as i am huge fan of royal enfield bullet and i want to drive bullet only but not this type of defective peace).

The meter is just crossed only 500 kms and it's first service is about to be done but i am getting problem like a 20+ years old bike.

1) front wheel alignment problem can be repaired no issue.
2) if the battery is defective can be replaced, no issue.
3) bike kick starting problem can be solved after replacing the battery, no issue.
4) the bikes pickup & mileage is ok as i am still driving 50-55 km/hr as suggested by the showroom's delivery man at the time of delivery.
5) gear shifting problem while gearing down from 3rd to 2nd, 2nd to 1st and it also stuck between neutral to 1st. It's a serious problem as this is a new bullet will get suggestion from your engg. At the time of visit.
6) there is very little oil signs on the engine may be serious issue.

But

7) what about the new engine's abnormal crank noise?

Neither i'll accept this defective engine nor repairing of this engine at any cost.

How could anybody get the engine repaired just within first 500 kms of his vehicle?

I want this defective engine must be replaced with a new genuine bullet engine after checking the real royal enfield sound.

I purchased royal enfield and i want the same feel while driving on road, not like a trackter or deaser engine of a generator.

I love royal enfield bullet from my childhood and wants to drive the same perfect new bullet soon. I will forget all the issues if the company listen my problems like a genuine brand and solve them as per customer's satisfaction.

I believe that the world's best bike company "royal enfield" will take the matter seriously and get it solved very soon before an escalation.

Waiting for a positive, quick and favorable action from royal enfield.

Regards,

Yatendra kumar
Contact no. [protected]