[Resolved]  Royal Enfield — Royal Enfield Classic 350 was delivered a faulty bike

Address:

Kolkata, West Bengal

Hi, I have bought a royal enfield classic 350 in Kolkata from Kolkata Bike Zone, the bike was delivered on 8th of October 2014. I have rode the bike from the dealer's office to my home and garaged it. The next day, I took the bike out for a ride in my locality, and all of a sudden the bike had just stopped. The self wont work neither the kick start, even the bike Neutral sign would not just light up. I had no other option than to walk the bike till my home which was nearly 1 km away. I called up the service center the next day (10th oct morning), The executive there was prompt and a mechanic was sent to my home. He fixed the issue, the issue being the fuse in the headlight area was not properly adjusted when the bike was assembled as told by him. He asked me to take a ride to check and it worked fine, hence the matter was closed. Thinking the same I had taken the bike out again tonight (10th oct), sadly and shockingly the bike again stopped in the middle of the road and would not just start up again. I have no idea now where the issue is, but I certainly do feel, either the bike was not assembled properly or the mechinaries of the bike are faulty, which ever the case may be, why would I being a consumer who had made a full cash payment get a faulty bike in return. And why would I accept a bike which is being repaired twice which is just 2 day old and hardly ran for 25 kms. The company must replace with a good one which is assembled and tested properly I had bought the bike as we already had an old royal enfield bullet and we know how good the bike is. But the current scenario speaks something else. I have seen many people facing the same or some other issues with new bike of relaunched RE's, truely the company's standards and quality is way beyond average for the hefty price tag. I request the authorities to take prompt action regarding this matter. Thanks and Regards, Sayantan