Royal Enfield — royal enfield has started fake authorized service centers to loot money

Address:

Hyderabad, Andhra Pradesh, 500035

Based on the last few services (Paid) i am sharing my experiences for my vehicle which was done by royal enfield authorized service centers.

When people don't know how to add seat cover properly, how do they call as service engineers, service managers, bla, bla, bla,... Here is the thing!

I approached one of the service center which was located in sanath nagar (Royal enfield service center), at that time they didn't tell me anything about changing or replacing service parts, they were telling vehicle condition was good, no need of changing anything except top-up of engine oil. They done with add up of that engine oil, and basic fittings of vehicle, and handovered vehicle. After one week of servicing, vehicle started making noises from back side of vehicle (From chain sprocket) side, i called these used-to-be authorized professionals, and explained about this noise, and other issues, they said bring vehicle to service center and we will look into the problem! Yeah i did the same by bringing vehicle to their service center, the reason they was telling for that noise was hilarious! That's the worst moment i heard from these service engineers! They said, the noise used-to-be very common for vehicle which are 3 or above years old. What non-sense is this, i seriously don't know! We spend thousands of rupees just because not to hear those noises only right! If it's just changing of engine oil, changing chain lubes, we also can do by ourselves! This is not a rocket science! Just to change these things you guys call it as service professionals / engineers / managers! Bull #!!!

Exactly after one month of servicing my vehicle from sanath nagar (Hyderabad) service center, i went to service vehicle to the great royal engineers (Used-to-be authorized & genuine service center) located in uppal (Besides nagole metro). Here is the embarrassing situation i faced! The service engineer said to replace lots of things like : sir, chain sprocket got damaged (Has to change), handle bearings (Has to change), engine oil have to change, etc... Yeah i said ok boss, do whatever you can to make vehicle smooth running! I don't know whether they did changed all these things are not! My vehicle was good before service, but after serviced the vehicle situation was horrible! I am not at all feeling i am riding royal enfiled! Even though recently i changed a new battery, again they charged the battery, and they charged my account with extra money, i asked these people why you guys charged vehicle battery again even though it's new one, they said, sir it's common practice to charge all vehicle batteries whoever comes to servicing their vehicle! What is this #, only these great service experts will know about it! Just because of this #, vehicle got stopping in middle of roads at signals automatically, and self start would not work at that time, i have to move vehicle, and start with kick rod! Moreover, the vehicle is making more noise after servicing!

I called these royal engineers, and told them, sir what kind of service you done to vehicle, they said again the same #ty reason, bring back vehicle to service center, we will look into it!

What the hell in this world you guys are thinking about us! Do you guys thinking we don't have any other works by always roaming around your service centers by #ty reasons! If you guys are unable to service vehicles, just stop bluffing customers! Why to waste thousands of hard earned money, and pouring all that money into your pockets!

At the end i realized, instead of going to these great used-to-be authorized service centers, better to go to road side mechanics where at least you can get good service for your vehicle!

If this # continues, royal enfield is going to screwed up soon! Just telling and boasting yourselves as legends is foolish! Please look after sales too! Because sale can happen one time in life, people will come to you again and again for their vehicle services! If you don't do this # properly just close all #ty and used-to-be authorized and genuine service centers, let third party people handle it!

This is my experience! I am sure, there are thousands of people feeling the same, but they might be stopping to express their experiences!