Royal Enfield — Royal enfield roadside assistance and servicing

Address:	Pune, Maharashtra, 411045
Website:	Www.royalenfield.com

I own thunderbird 350 bike, its been one year and done my 6 servicing but problems i have faced from first servicing still persists.
Today my bike broke down in heavy rains in pune. 3 hours i was waiting for roadside assistance because my nearby service centres was not responding.
Somehow mechanic came and done something with my bike but he was unable to detect the problem. I am sure the problem is with air filter and carbonator but he said problem is with petrol. He said bike needs to toe. I said ok do it. He said i am a mechanic so toeing team will come separately.
I got a call from toeing team, they said it will take 1 hour to reach and if we are parking bike in safe area then next day they will charge me for other services because it will be new day. My question is what kind of assistance it is. Team is saying its company policy that they can not carry forward same complaint for next day but its their problem that they are not resolving my problem in same day.

After a 1hr dhakka and 2 hrs wait, i have still parked my bike on road due to lack of assistance.