Royal Enfield — service and quality issues

Address:

Gandhinagar, Gujarat, 382421

I bought a royal enfield gunmetal classic 350 from ahmedabad on 18th november, 2019.

Everything was smooth till initial 150 kms but the actual problem started after i opted for their road side assistance after my bike had a flat tyre.

After calling re assistance they sent a service guy and this guy completely manhandled the bike and had very little knowledge of the bike.

He first took the tyre to a near by puncture shop and told me that the entire tube was to be changed but charged way more than the actual cost. I had to personally go to the vendor and negotiate, no doubt this guy had commission.

Again after fitting the tyre he did not even check the basic functionality like speed o meter. The speed o meter stopped working and when i called him again after a few hours he said this will be a separate visit.

It's been only a few days and i have already started getting some weird noise from the disc break. I have serious doubts on the quality and configuration of this bike.

Please think 100 times before buying. For a cruiser bike you can have way better options like java bikes where the customers are truly valued and companies try to give best service to them.

Please do not hesitate to reach out if need more information.

Dhawal joshi
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