Royal Enfield — service centre (royal thumpers jabalpur)

Address:Jabalpur, Madhya Pradesh, 482001

Hello royal enfield! I am experiencing a very bad and pathetic experience with one of your service centre in jabalpur (M. P). The royal thumpers service centre here in jabalpur are one of the most fraud and awful service centre and the staff is very miserable. I bought my royal enfield classic 350 (Redditch red) on 17th june 2017 and facing numerous types of problems since then and the service centre guys are not able to sort out even a single problem. Moreover they make these problems more intense and serious. Not only this, but the service centre guys blame the customer for the problem happening in bike without attending and rectifying it. They behave very rudely with the customers and do not show any type of concern to their problem. Yesterday when i gave my bike for service they prepared the job card, wrote all problems and i made them check all the things at my presence when the bike was on bay. That time they did not told that any thing needs to be changed but as soon i left my bike and went home they called me and said that certain parts of your bike needs to be changed as they are faulty. My bike has just run 9000 kms and i don not think these things needs to be changed. Coz i have 4 more royal enfields at my home and therefore know each and every thing of the bike. Also the service guys stole a tool from my toolbox, and on asking said that he put it with him by mistake.
I'm not the only one who is suffering from these guys, there are more people who are fed up with the service provided by royal thumpers jabalpur. We did not spend 1.5 lakhs of heavy amount to face all these problems.

I hope royal enfield will listen to my query and sort out this issue as soon as possible. Hope for a positive reply from your side.

Vishal kanojia
[protected]
Jabalpur (M. P)
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