[Resolved]  Royal Enfield — tank scratched while giving in service

Address:

560036

I had recently given my Thunderbird 500X for service in Royal Enfield whitefield motors Bangalore & while they returned i noticed multiple scratches in my tank. New bike costing 2.5L and such a poor customer service. Now when i asked the service manager he said he will check and get back but i have not received any call, its almost 5 days now and no update from the RE team. Even i tried multiple time either they dont pick my call or give me reasons saying they are in training / eating and will call back which i have never received. The service guys is saying he will check and let me know what possible can be done but its been so many days i have not received any call / update from the RE team. I have taken all proof of my job card while giving the bike for service & no scratches was mentioned, video & scratched tank. It is more like someone has wantedly hit the tank with some thing and like a dent.