Royal Enfield — vehicle breakdown twice with in a month of purchase

Address:

Flat no 401, Road no 5, Behind Harsha Toyota Lane Kondapur Kothaguda Hyderabad, 500084

Hi,

This is vidyasagar from hyderabad telangana. I had a big dream of owning a royal enfield bike from my childhood. Now i am 40 years old and last july 24th was my birthday. To celebrate this with my so called dream byke i purchased royal enfield classic signals sandstorm vehicle on may 27th 2019. I planned 2 months ahead so that on my birthday i can have the vehicle with me. But the worst thing is on that the vehicle is in service center.

It's just close to 50 days i purchased the vehicle and not given for first service also. My vehicle got breakdown with starting problem on 23rd july 2019. First i thought might be petrol problem and filled petrol, still vehicle did not start. Then i contacted re rsa and they said vehicle needs to be towed to service center. They towed my vehicle to service center and i asked them to do the first service also along with this starting problem. While taking the delivery i asked them whether the problem got fixed. They said the problem is air lock and said yes and everything is perfect now. I drove back home and after 1 week i took out my vehicle that is today 31 july 2019. I went to office and started back to my home around 9.45 pm. Within few kms my vehicle got stopped and could not move. Then i got doubt on petrol as the indicator is not working. So i filled petrol and tried to start and no use. Again the same problem. I called re rsa and explained them the situation. They said they have arranged a towing service and vehicle needs to be towed to the service center. Now the time is 11.45 mid night. And it is raining here. I am fully drenched. It will take another one hour for towing vehicle to come here and i should wait till that time.

I was very much excited when i booked this vehicle and so happy that i am owning my childhood byke so-called royal enfield. But now i regret for this. Earlier to this i had splendor and activa vehicles which i never faced such kind of issues that too in less than 3 months. I used to say we cannot compare any other byke with re and the name itself says royal. Now i totally lost belief in royal enfield. Think from my side customer point of view. This is my 30 yrs dream and as soon as i purchased with 2 months same problem worst quality worst service. And the more worst part is i requested a call back from someone responsible person from re team to discuss on this issue when i faced for first time. Till today i didn't get any call from royal re. If you cannot maintain proper customer relationship shut down the company because without customer satisfaction you cannot run the show. If you cannot maintain quality stop producing the vehicles. Don't make us customers suffer for your greediness.

After doing work in office till 9.45 and i started back to my home on my favorite vehicle, just think how do i feel my vehicle got breakdown for second time with 2 months of the purchase with the same problem. It's raining here and i with no food standing on the road at this time. What is the point in purchasing a vehicle with 1.9 lakhs worth with worst quality, worst service. Now i totally lost confidence in so-called royal enfield bykes, support team, service team, showrooms, backend staff and higher management. I will be scared to take my vehicle out as i don't know when it will be breakdown. I cannot tow this on my own and need to contact re rsa team for help and the call time would be 15 mins though it is an emergency and after logging issue and i need to wait for more than an hour what ever may be the time is.

I know no one from the so-called royal team is bothered to take my issue seriously and no one is going to respond for this because i know all the lazy and least bothered people sitting over there.

But, i will try me level best to escalate this issue in whatever way i could find and cannot take up more waiting on the roads at off times and wasting my time.

My contact number is [protected]