Royal Oak — Substandard product

Address:Royal Oak Furniture, No 10, Velachery Main Road, Velacheri, Chennai - 600042 (Mylai Balaiji Nagar, Pallikaranai).
Website:royaloakindia.com/contact

This is to inform you that on 8th Aug 2021 i had bought a Venice Italian leather Sofa 3S for 69K. It was said that the sofa would last long as it is made up of Italian leather. But i was totally disappointed to see the sofa parts are not completely made of leather due to which the inside back of the sofa is getting peeled off from the outside back which is made up of cheap rexine. I was shocked to see that just the inside of the back pillows and top cushion alone are made of leather and all other parts are made up of cheap rexine material. Wonder how a reputed company like Royal Oak could attach a leather material with rexine and sell them as branded venice italian leather. Request your intervention immediately. Either do a replacement or get the entire sofa leathered. Please find attached photos for ur reference.
+1 photos
Was this information helpful?
No (0)
Yes (1)
RoyalOak Furniture customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    RoyalOak Furniture
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    44%
    Complaints
    1512
    Pending
    0
    Resolved
    662
    RoyalOak Furniture Phone
    +91 88 8079 8811
    +91 80 6454 1032
    RoyalOak Furniture Address
    6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi, Bangalore North, Karnataka, India - 560043
    View all RoyalOak Furniture contact information