[Resolved]  Royal Sundaram General Insurance — car insurance claim

Address:	Ranga Reddy, Andhra Pradesh, 500049
Website:	www.royalsundaram.in

Hi,
This mail is regarding an insurance claim which i have made for my ford figo vehicle with registration number ap28dg8054, which is being serviced at carz madhapur. My car met with an accident and the engine oil sump got badly broken thus leaking all the oil under it. Now i stopped my vehicle immeditely as soon as the oil leakage was evident to me. Now the engine is ceased and needs repair.
Royal sundaram is not agreeing to bare the engine parts in insurance. Which is in correct and atleast the part should be covered.
I can continuously calling the validation person, he is very rude, talks badly and cuts the call. He drops the call every time i try to reach him.

Can you please ensure to cover the parts required for repairing of the engine and not just the oil sump. As per the rules the insurance is not covered for consumables which i agree however it definitely covers the part which are non consumables and are bound to damage. While taking insurance we rely on brand image and trust. But it will be a bad experience is insurance is denied for genuine part and genuine reason. Can you please take this request on highest priority and resolve the issue.
I am sincerely hoping a resolution from your side being a loyal customer.

Please feel free to forward this mail to higher authority if needed.
Policy number: fop1161093

Regards,
Pradeep
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