Royaloak Furniture — 3 seater lounger sofa

Address:

North Goa, Goa

Dear sir/madam,

Complaint - ref. Order no.[protected].
I have purchased a 3 seater lounger sofa with leather finish in the year 2016 from pepperfry website.
Please note that the leather surface has been fully deteriorated. I have used this sofa barely for 2 months in 2 years as i reside abroad and stay here for a month in year.

Pepperfry's customer care response of nothing can be done as it out of 1 year warranty period has completely against the expectation of a customer who has brought your product based on brand name.
I wonder how any product can become useless immediately after warranty period. Are your products meant only to be used for warranty period?
Are there no quality checks when a product is sold to customer?

I have attached photo of the sofa.
This sofa is giving pepperfry as well as royak oak a bad image.
We have already lost trust in online shopping of furniture.

I expect a fouvurable action from your end.