[Resolved] Royaloak Furniture — 3 seater sofa | |||
I have purchased a new sofa from royaloak in 2016 and the product which costs around 30 k does not last for atleast 2 years. I have raised the complaint in the customer care and they have replied that it's all due to usage. The so called bonded leather is peeling off from the leather surface and they are saying that they have nothing to do with this. So i have asked for a paid service, for which i have not received any response. Either i should get my money back or they should fix this product ensuring no issues like this in future. Please look into this matter as it is pure exploitation of consumers Was this information helpful? | |||
Jun 18, 2019 Complaint marked as Resolved RoyalOak Furniture customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Order Number : ROY008717
Been months since we ordered this item. full payment made, multiple email written to the team. The item still shows pending on the website.
Really this is how you treat your customers?
Been months since we ordered this item. full payment made, multiple email written to the team. The item still shows pending on the website.
Really this is how you treat your customers?
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
44%
Complaints
1512
Pending
0
Resolved
662
+91 88 8079 8811
+91 80 6454 1032
6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi, Bangalore North, Karnataka, India - 560043
Kindly send your carpenter to fix it up.we are not able to fix the shelf as the supporters got broken.