Royaloak Furniture — bedside table

Smruti Pragyan Mishra

Address:

RAMAKRISHNA REDDY LYT,Mahadevapura, 560048

I have purchased a bed side table on 27th dec worth rs8501 from royaloak furniture store located at marathahalli, bangalore. Their technician came for installation on 30th dec 2019 and showed a crack and other spots on the drawer and technicians told it can not be repaired ask store people to replace. I have informed store manager immediately and sent all the images of the cracked drawer and he told within 2-3 days technicians will come to see. I have requested for replacement as it is brand new table and there was no quality check done by the company and it can not be repaired, i have asked to replace multiple times but till now it is a month they are not replacing. Please take action on them immediately.

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RoyalOak Furniture customer support has been notified about the posted complaint.

Jan 19, 2020

Updated by Smruti Pragyan Mishra Today from Roayloak Consumer Affair team they have called me from mobile number [protected] saying that as I have filed a consumer complaint they want give compensation of Rs 5000 for my complaint and want to replace the drawer by tomorrow 6 pm. Then they have taken money Rs4999 from my account and did not pay me back my money or any compensation. I don't need any compensation but the money which they have now debited from my account I want it back. They have used their employee to trouble me by taking money in the name of compensation. Kindly look into this fraud what they kept on doing with me . I want my money back. I have called multiple times their customer care they are not taking the call to refund my money.

Jan 21, 2020

Updated by Smruti Pragyan Mishra Yesterday night I have received a call from my bank's fraud detection team they have informed and confirmed that this RoyalOak Furniture of Bangalore has shared and compromised my details with the person called from their consumer affair team from number [protected] to make the fraudulent transaction from my account. Also not bank has updated that the amount has been credited to the same mobile number([protected] )from where I have received the call.
Please take immediate action on this RoyalOak Furniture to compromise customer data with my consent or any knowledge.
No doubt it's a third graded company with criminal mindset to loot people's hard earned money.
As promised by their so called person from consumer Affair department the drawer was supposed to be replaced by yesterday 6 PM by their technician but till now its is not replaced.
Please ask them to refund my money Rs4999 which they debited by compromising my data and debited on 19th Jan 2020.