[Resolved]  Royaloak Furniture — broken bed delivered and worst customer care

I have purchased a king size solid wooden bed from them on 10th March, 2019. They delivered the product and while assembly the technician noticed a damage on one of the bed corner. The crack is one inch deep and 6 inch long. He have filled in the fitment sheet with damage details and asked us to call the customer care. From then I have been following up with the customer care and every time the answer is same. Your issue will be resolved in 5 days. The company seems to be deaf enough to listen to consumer complaints. It's been 20 days now and my issue is not resolved yet.
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May 24, 2019
Complaint marked as Resolved 
RoyalOak Furniture customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2019
RoyalOak Furniture Customer Care's response
As confirmed with Customer Part is Replaced . Issue Resolved.
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    +91 88 8079 8811
    +91 80 6454 1032
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    6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi, Bangalore North, Karnataka, India - 560043
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