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[Resolved]  Royaloak Furniture — broken king size bed

I purchased a sheesham wood king size bed from royaloak koramangala branch on the 12th of march, 2018. The bed got delivered on the 14th, but while the royaloak assembly team was setting up the bed (On the 15th), we noticed that the following things were broken:

1. Footrest broken in two places
2. Ply chipped in three places
3. Headboard chipped in 2-3 places
4. Side-panel with scratches

I spoke to the manager, but he was not available on call or when we went to the branch to visit.in fact, he is actively ignoring our calls, because immediately after i tried his number and he didn't pick up, i got a call from the branch.

Initially they had said they'll replace the bed by today (The 16th of march) or tomorrow morning, but they haven't, and they didn't even have the courtesy to call us to let us know.

When we called them in the evening, they said tomorrow morning will not be possible and they will try to deliver by tomorrow evening or day-after.

Very frustrating experience, and we have already made the full payment.
broken king size bed
broken king size bed
broken king size bed
broken king size bed
broken king size bed
broken king size bed
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Mar 22, 2018
Complaint marked as Resolved 
Issue resolved.
Mar 17, 2018

Complaint Status

RoyalOak Furniture customer support has been notified about the posted complaint.
Verified Support
Mar 20, 2018
RoyalOak Furniture Customer Care's response
Hi, Full Bed Replacement will be done within 24 hours. Same is updated to customer
Verified Support
Mar 22, 2018
RoyalOak Furniture Customer Care's response
Full Bed was Replaced and Customer is Satisfied now. Issue Resolved.
Complaint comments  2 CommentsShareTweet

Comments

I purchased sydney round dining table from royal oak furniture almost 1 year back. Now I found wooden leg support in two chairs are broken or detached.
We Purchased bed - invoice no.[protected] dt 06.02.2018. Yesterday evening, when we opened the hydrolic door it opened and is not getting closed.

Resolve the problem today itself. Mobile - [protected] Resi[protected].

4-A, Fourth Floor, Harsha Garden
Dr.Shivaram Karanth Road
Opp Chikkalasandra Bus Stand
Bangalore - 61

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    6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi, Bangalore North, Karnataka, India - 560043
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