Royaloak Furniture — broken table delivered and no redressals even after 100s of follow ups

Address:Gautam Buddh Nagar, Uttar Pradesh, 201305
Website:www.royaloakindia.com

Order No: [protected] - Marble Table broken in the dining set -
The table is completely broken when technician opened the packing for installation. It happened on 01-Oct. Since last 6 weeks, I have called customer care almost 30-40 times, emailed 32 times and tried calling their contact people numerous times with no luck. All understand the case and provide no resolution. I need to get
- Either the entire order canceled for the dining table set with my full payment refund
- or replace the table earliest with same table

The full payment of 67500 was taken in advance in end of August and we are without the product for almost 3 months with packed pieces of broken dining set taking space in our living room. This has been a big hassle and phycological stress at hands of Royal Oak while they seem not to care at all about the resolution or impact to customer. They should be adequately punished for their non-professional approach. Please see trailing email below:
[protected][protected][protected][protected]
[protected][protected][protected][protected]
[protected][protected][protected][protected]
[protected][protected][protected][protected]
[protected][protected][protected][protected]

-------- Original message --------
From: "bansal.vipin"
Date: 11/9/18 4:01 PM (GMT+05:30)
To: Customercare, CMS OPS, EMS
Cc: bansal.[protected]@yahoo.co.in
Subject: Re: 31st Reminder: Order No: [protected] - Table broken damaged

@Raphael/Mala/Anees - Please update and resolve this case by end of day todag else I am copy pasting this entire case history to your facebook profile. I have waited enough and provided enough time reminders to get a resolution.

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: Customercare
Date: 11/7/18 3:12 PM (GMT+05:30)
To: CMS OPS, EMS
Cc: "bansal.vipin"
Subject: Re: 30th Reminder: Order No: [protected] - Table broken damaged

Dear Team,

Kindly update the given below customer current status.

Thanks & Regards
chethan
Customer care
Ph - +[protected]
Bangalore-560043
Mail id - [protected]@royaloakindia.com

________________________________________
From: bansal.vipin
Sent: Wednesday, November 7, 2018 12:08 PM
To: Customercare; CMS OPS; EMS
Cc: bansal.[protected]@yahoo.co.in
Subject: Re: 30th Reminder: Order No: [protected] - Table broken damaged

30th Reminder

A happy diwali to Royal Oak team that is sucking blood of its customers with a sad follow up at my end with broken furniture standing packed in our living room this festive season and explaining that to all our guests the misery for us at hands of Royal Oak.

May Royal Oak fail and do not see any next Diwali.

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: Customercare
Date: 11/5/18 6:38 PM (GMT+05:30)
To: CMS OPS, EMS
Cc: "bansal.vipin"
Subject: Re: 29th Reminder: Order No: [protected] - Table broken damaged

Dear Team,

Kindly check the given below update the status .

Thanks & Regards
chethan
Customer care
Ph - +[protected]
Bangalore-560043
Mail id - [protected]@royaloakindia.com

________________________________________
From: bansal.vipin
Sent: Monday, November 5, 2018 5:41 PM
To: CMS OPS; Customercare
Cc: EMS; bansal.[protected]@yahoo.co.in
Subject: Re: 29th Reminder: Order No: [protected] - Table broken damaged

Hi

Can you please update on resolution. Can you also loop in Raphael in this email. He called me up on saturday and told that he will be sending an email but I don"t see anything. Please update.

Thanks
Vipon Bansal

-------- Original message --------
From: "bansal.vipin"
Date: 10/29/18 2:52 PM (GMT+05:30)
To: CMS OPS, Customercare
Cc: EMS, bansal.[protected]@yahoo.co.in
Subject: Re: 29th Reminder: Order No: [protected] - Table broken damaged

Expecting a response/resolution on below...

-------- Original message --------
From: "bansal.vipin"
Date: 10/29/18 2:07 PM (GMT+05:30)
To: CMS OPS, Customercare
Cc: EMS
Subject: Re: 29th Reminder: Order No: [protected] - Table broken damaged

Attaching logs for customer care. I have called customer care 29 times at least. This is besides the follow up on email or calling up Mr Anees orMs Mala. Overall I have followed up 50-60 times now.

Thanks
Vipon Bansal

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: "bansal.vipin"
Date: 10/29/18 1:45 PM (GMT+05:30)
To: CMS OPS, Customercare
Cc: EMS, bansal.[protected]@yahoo.co.in
Subject: Re: 29th Reminder: Order No: [protected] - Table broken damaged

Today i tried your customer care number 6 times and called Mr Anees and Ms Mala 12 times but no revert or call back. Attaching screen print of call log.

I have done all possible follow up at my end with Royal Oak on phone and email both to get this resolved. Please let me know anything else that could have been done at my end to have it resolved.

Thanks
Vipin Bansal

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: "bansal.vipin"
Date: 10/26/18 9:05 PM (GMT+05:30)
To: CMS OPS, Customercare
Cc: EMS, bansal.[protected]@yahoo.co.in
Subject: Re: 28th Reminder: Order No: [protected] - Table broken damaged

Is everyone at Royal Oak similar thick skinned and irresponsible or is it only with the group dealing with me?

-------- Original message --------
From: "bansal.vipin"
Date: 10/25/18 2:26 PM (GMT+05:30)
To: CMS OPS, Customercare
Cc: EMS
Subject: Re: 27th Reminder: Order No: [protected] - Table broken damaged

27th Reminder. I have called up/emailed 26 times on it now as per my email/ phone records.

My case is still unresolved. Anees phone is switched off from many days.

:(

What to do? What sad moment i bought from Royal oak? I don't have time to go to consumer courts and i consider my social profile more important than 3rd grade dignity of a worthless and fake organization like royal oak. May all of you including your properitors rot in hell.

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: "bansal.vipin"
Date: 10/20/18 1:42 PM (GMT+05:30)
To: CMS OPS, Customercare
Cc: EMS, bansal.[protected]@yahoo.co.in
Subject: Re: 4th Reminder: Order No: [protected] - Table broken damaged

Hi Anees

We spoke few times but still no resolution. Now you as well are not taking phone calls and not replying to messages.

Besides the resolution when it comes, Royal oak should consider:
- It has taken full 67500 at end of August and my money has been with Royal oak all this while.
- It has been a psycological and financial harassment to me with Royal Oak where i am trying to contact Royal Oak more than 20-25 times in past 8 weeks for resolution.

Please be aware that there is time value of money. Also, there is money value of time, please have matter resolved asap and duly compensated.

Thanks
Vipin Bansal

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: CMS OPS
Date: 10/12/18 10:50 PM (GMT+05:30)
To: "bansal.vipin", Customercare
Cc: EMS
Subject: Re: 4th Reminder: Order No: [protected] - Table broken damaged

Hi Bansal,

We regret for the inconvenience caused to you in this regard.

Please let me know a convenient time to call you tomorrow.

Regards
Anees
________________________________________
From: bansal.vipin
Sent: 09 October 2018 09:24:16
To: CMS OPS; Customercare
Cc: EMS
Subject: 4th Reminder: Order No: [protected] - Table broken damaged

Called up customer care today as well... this is my 4th or 5th call on this subject... Not sure, is there any company owner with whom i can talk? I don't think it is goung anywhere talking to customer support...

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: "bansal.vipin"
Date: 10/6/18 5:15 PM (GMT+05:30)
To: CMS OPS, Customercare
Cc: EMS, bansal.[protected]@yahoo.co.in
Subject: Re: Order No: [protected] - Table broken damaged

Called customer care yesterday and twice again today but no update on replacement. Please update asap when this can be expected.

Thanks
Vipin Bansal

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: CMS OPS
Date: 10/2/18 5:45 PM (GMT+05:30)
To: "bansal.vipin", Customercare
Cc: EMS
Subject: Re: Order No: [protected] - Table broken damaged

Hi Vipin bansal,

We are regret for the inconvenience which caused to you, as we have received your mail, for product damages we have forwardedyour mail to
online team, once we get an update will revert you back.

Regards
Maria.K
________________________________________
From: bansal.vipin
Sent: 02 October 2018 07:08:20
To: CMS OPS; Customercare
Cc: EMS
Subject: Order No: [protected] - Table broken damaged


The table is completely broken when technician opened the packing. I called customer service and now attaching the photographs.

Please have the table replaced asap.

Thanks
Vipin Bansal

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: "bansal.vipin"
Date: 9/27/18 2:17 PM (GMT+05:30)
To: CMS OPS, Customercare
Cc: EMS, bansal.[protected]@yahoo.co.in
Subject: Re: Reminder 8: Order No: [protected] - Delayed

Hi

Can you please schedule the installation and confirm.

Thanks
Vipin Bansal

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: "bansal.vipin"
Date: 9/26/18 9:12 PM (GMT+05:30)
To: CMS OPS, Customercare
Cc: [protected]@jagograhakjago.com, EMS, bansal.[protected]@yahoo.co.in
Subject: Re: Reminder 8: Order No: [protected] - Delayed

Hi Mala

Can you please schedule the installation and confirm.

Thanks
Vipin Bansal

-------- Original message --------
From: "bansal.vipin"
Date: 9/25/18 6:40 PM (GMT+05:30)
To: CMS OPS, Customercare
Cc: [protected]@jagograhakjago.com, EMS, CMS, EMS OPS
Subject: Re: Reminder 8: Order No: [protected] - Delayed

4 boxes o[censored]nassembled product have been delivered today at my home.

Thanks
Vipin Bansal

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: CMS OPS
Date: 9/24/18 6:42 PM (GMT+05:30)
To: "bansal.vipin", Customercare
Cc: [protected]@jagograhakjago.com, EMS, CMS, EMS OPS
Subject: Re: Reminder 8: Order No: [protected] - Delayed

Dear vipin banzal,

We have informed to warehouse regarding delivery i will update you the status by 24hours

Thanks&Regards
Mala
________________________________________
From: bansal.vipin
Sent: 24 September 2018 08:05:04
To: Customercare
Cc: [protected]@jagograhakjago.com; EMS; CMS OPS; CMS; EMS OPS
Subject: Re: Reminder 8: Order No: [protected] - Delayed

Reminder-8: No updates today as well.

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: Customercare
Date: 9/23/18 10:41 AM (GMT+05:30)
To: "bansal.vipin"
Cc: [protected]@jagograhakjago.com, EMS, CMS OPS, CMS, EMS OPS
Subject: Re: Reminder 6: Order No: [protected] - Delayed

REMINDER 6

Thanks & Regards
Brinta
Customer care
Ph - +[protected]
Bangalore-560043
Mail id - [protected]@royaloakindia.com

________________________________________
From: bansal.vipin
Sent: Saturday, September 22, 2018 9:46 PM
To: Customercare
Cc: [protected]@jagograhakjago.com; EMS; CMS OPS; CMS; EMS OPS
Subject: Re: Reminder 6: Order No: [protected] - Delayed

Nope, No update or timeline today as well. I got a call at 1.15pm who said she would update status in next 30 min but did not get any call later. Waited in anticipation for rest of day with no updates.

Thanks
Vipin

-------- Original message --------
From: Customercare
Date: 9/22/18 2:13 PM (GMT+05:30)
To: "bansal.vipin"
Cc: [protected]@jagograhakjago.com, EMS, CMS OPS, CMS, EMS OPS
Subject: Re: Reminder 6: Order No: [protected] - Delayed

Dear Vipin,

We have escalated the issue to our department head and they will surely resolve the issue.

Aside Online Team: Kindly contact the customer and rectify the issue.

Thanks & Regards
Venkat Kalyan N
Customer care
Ph - +[protected]
Bangalore-560043
Mail id - [protected]@royaloakindia.com

________________________________________
From: bansal.vipin
Sent: Thursday, September 20, 2018 5:27 PM
To: Customercare; EMS; CMS OPS; CMS; EMS OPS
Cc: [protected]@jagograhakjago.com
Subject: Reminder 6: Order No: [protected] - Delayed

Reminder 6:

Called customer care again today 4.30pm and still did not get any updates. I will posting this entire discussion on social media tomorrow morning if not resolved by then.

Thanks
Vipin Bansal

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: Customercare
Date: 9/20/18 1:56 PM (GMT+05:30)
To: EMS, CMS OPS, CMS, EMS OPS
Cc: [protected]@jagograhakjago.com, "bansal.vipin"
Subject: Re: Order No: [protected] - Delayed

Dear Online Team,

Kindly update the delivery status on below mentioned customer. Speak to customer and resolve the issue on priority.

Thanks & Regards
Saravanan R
Customer care
Ph - +[protected]
Bangalore-560043
Mail id - [protected]@royaloakindia.com

________________________________________
From: bansal.vipin
Sent: Tuesday, September 18, 2018 11:04 AM
To: Customercare; EMS; CMS OPS; CMS; EMS OPS
Cc: [protected]@jagograhakjago.com
Subject: Re: Order No: [protected] - Delayed

Called up the customer helpline again today. No update was provided again and I was told that the online department will call/email the status.

I asked for escalation point also from Royal oak but was not provided even after multiple requests.

Still no resolution and seems further delay.

Thanks
Vipin Bansal

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: "bansal.vipin"
Date: 9/16/18 3:53 PM (GMT+05:30)
To: Customercare, EMS, CMS OPS, CMS, EMS OPS
Cc: [protected]@jagograhakjago.com
Subject: Re: Order No: [protected] - Delayed

+ Consumer cell of India

Tried calling on phone number below but asked to call again tomořrow.

Thanks
Vipin Bansal

[protected][protected]

This was mentioned to be delivered between 8-10 september. Need this ASAP now.

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: Customercare
Date: 9/15/18 9:47 AM (GMT+05:30)
To: EMS, CMS OPS, CMS, EMS OPS
Cc: "bansal.vipin"
Subject: Re: Order No: [protected] - Delayed

Dear Online Team,

Kindly check out the below details, upto now there is no reply regarding the delivery so kindly check and update the delivery status to the customer.

Thanks & Regards
Venkat Kalyan N
Customer care
Ph - +[protected]
Bangalore-560043
Mail id - [protected]@royaloakindia.com

________________________________________
From: bansal.vipin
Sent: Friday, September 14, 2018 9:24 PM
To: Customercare
Subject: Order No: [protected] - Delayed

It is almost 15 days since I ordered with full payment but no delivery? Quite unprofessional, Please update.

Dear Customer, Thank You For Choosing Royaloak.
Your Order No: [protected]
And Status is 'Warehouse in Processing'.
In Case Of Any Queries Please Mail to [protected]@royaloakindia.com
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RoyalOak Furniture customer support has been notified about the posted complaint.
Nov 17, 2018
Updated by Vipin_010101
Still no update from Royal Oak, they simply do not care about anyone/ anything...
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