[Resolved]  Royaloak Furniture — Cancel My order

I made a purchase on jan 28 in ambattur chennai for Ashok table its almost 3 months not yet delivered .The incharge of the showroom told that the stock will come nearly in the 1st week of Feb based on this only we made the purchase. Within 5- 7days we received only chairs they told in next 3 days the table would be arrived, there is no proper communication from the store its almost 2 months over for the past 2 weeks they are saying product shipped its in unloading then again they say it's in warehouse about to be delivered, It's not necessary for a customer to each and every time reach the executive and check for product in spite of being paid full amount. When i reached the customer care they said the product is out of stock in warehouse we do have 3 tables which we can check the condition and arrange for delivery if needed and time line to check is again next 3 days, I really don't know what kind of team and stock management you do, Why do you make a false commitment to the customer when the stock is not there, and what is the time around to delivery the product once the order is made, what does your order management process does.

Extremely not satisfied with the Royal Oak, very poor management and you people are not ready to address customer concern.
Have attached the copy of the stock status to what they shared, thinks so which is completely false.

1. False commitment on purchase.
2.Stock Update is False
3. Timeline to deliver is false.
4. No information about the status of the product from the day the product purchased.
5. Not worried about customer satisfaction
6. Store person says stock is available and sends a screenshot whereas customer care says no stocks available.
Have forwarded mail on feb 28 almost a week still no proper response, Area manager reached and informed will arrange other table which is available stock and deliver shortly but the specification of size of what we ordered is not matching with this so kindly cancel my order immediately.
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Aug 13, 2021
Complaint marked as Resolved 
RoyalOak Furniture customer support has been notified about the posted complaint.
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    +91 80 6454 1032
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