| Address: | ROYALOAK, YELAHANKA, DODDBALLAPUR ROAD, BANGALORE |
We purchased sofa sets, cots and mattresses during pre-diwali sale from subject outlet of RoyalOak, We were attended by one Mr.Chetan and one Mr.Wenish (supposedly store manager). Based on value of purchase made by us they offered a complementary recliner worth Rs.24, 000 and we were asked by Mr.Chetan to choose the recliner type within this value. We chose a brown coloured recliner with rocking arrangement valued at Rs.24, 000 and e were repeatedly assured that the same would be given as complementart product. 9all the while we were kept in dark about any additional info on the terms and conditions of the complementary offers)
The purchase was made on Friday 21st Oct, supply was done on Sunday 23rd Oct. To our utter shock we found a SUB--STANDARD RECLINER given in place of the selected one and assure by both Mr.Chetan and Mr.Wenish. They started arguing that they have sent what was committed and surprising produced a pamphlet giving details of complementary products (this was never shown to us during the 4 hours that we spent in their showroom)
THEY HOODWINKED GENUINE CUSTOMERS LIKE US BY PROMISING SOMETHING TO LURE US INTO MAKING SOME PURCHASE AND THEN CHEATING US COMPLETELY
ALSO ONE OF THE QUEEN SIZE COT WE PURCHASED AND DELIVERED THEM HAS A MISSING SUB-ASSEMBLY PART, HENCE REMAINS UN-ASSEMBLED FOR LAST 5 DAYS. THE TECHNICIAN WHO VISITED US FOR FITMENT PROMISED DELIVERY OF MISSING SUB-ASSEMBLY PART THE VERY NEXT DAY i.e., ON 24TH. EVEN AFTER REPEATED REMINDERS PART NOT SUPPLIED AND STILL NO RESPONSE FROM ROYAL OAK, SHOWROOM OR SERVICE TEAM. HORRIBLE EXPERIENCE Was this information helpful? | 
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