Royaloak Furniture — Cot purchased makes squeaking sound and defective plywood used which is bent

Address:

Bangalore

I have purchased this cot from RoyalOak on 14th August 2021 in Yelahanka store, Bangalore. The issue with the cot is, it makes squeaking sound while rolling over the bed. The issue was raised with Royaloak after a month and a technician visited to check the issue and the reason for the squeaking sound given was that is because of the cold weather and there is no resolution for it. We have to bear with the same squeaking sound until it automatically vanishes or try to live with it.
The issue got worsened, we were not able to sleep peacefully at night because of the squeaking sound and we raised a complaint again with the store manager and he promised us to get a senior technician to visit and check the issue but that was not done. After multiple follow ups and calls, the technician visited on 22nd November 2021 and checked the issue and informed to us that the issue will be highlighted to the manager and the plywood used at the bottom is bent will be notified. Again there is no calls or intimations from the whole team. I sent an email to RoyalOak customer care on Nov 28th and again a new complaint was raised and Complaint ID : RIPL - 11822.
So two technicians already visited and checked the issue and again on Nov 30th 2021 I receive call from a technician to check the issue and it happens that he was the one who visited our house first time. He again asked for all the details which we gave and sent through the images and videos. I haven't heard anything about the issue till now and waiting for the issue to be resolved.

Because of the bent plywood surface, the mattress from PEPS is compressed and it is not suitable to sleep. So we have lost 26000 rupees for the mattress and we have paid 40000 rupees for the cot from RoyalOak.

I would like to get the replacement/refund also I want compensation for the mattress damaged because of the cot issue.