[Resolved]  Royaloak Furniture — damaged sofa delivered. pathetic service and worst customer care.

Address:Bangalore, Karnataka, 560066

I have purchased a 2-seater finly sofa online from royaloak on 11th may, 2019.
Order id : roy0015625
Complain id: 17903
They delivered the product on 20th may. While the product unpacked and assembly by the technician, found its broken (Left hand-rest)
And multiple color patches (On fabrics) across the sofa.
I am surprised how can they can deliver a product without verifying the quality and condition.

The technician advised us to call the customer care and register a complain.
From then i have been following up with the customer care. The response was very pathetic. Phone rings but nobody pick it up and by mistake if someone picks up the answer is same. Your issue will be resolved in 2 days.
They are not ready to replace the sofa and but they want to repair it.. No technician has visited yet to have inquiry as informed by them.

Seems they are highly trained how to cheat customer and telling lie.
Its relay pathetic and horrible experience to deal such irresponsible and unprofessional people.

The company seems to be deaf enough to listen to consumer complaints. It's been 10 days now and my issue is not resolved yet. Once they sale the product and got the money they simply don't care.

Further i will not refer royal oak to anyone and will also share my experience to necessary people in social media. I am totally disappointed in purchasing this item from royal oak and i will never suggest to anyone to buy anything from them.

I request senior management to seriously look into this issue ion and replace the defect sofa with new sofa in a good condition keep up to royal oak brand and expectations.
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Sep 23, 2021
Complaint marked as Resolved 
resolved
RoyalOak Furniture customer support has been notified about the posted complaint.
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    +91 80 6454 1032
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