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Royaloak Furniture — defective product

I have bought a bed from royaloak furniture kundalahalli branch (356, marathahalli bridge service rd, aswath nagar, marathahalli, bengaluru, karnataka 560037) on 19-may 2019.

That was my biggest mistake i have done after buying from the above branch.

While buying they said it will be delivered within 2 days. But after several call and followup with the branch i got the product but not the same product which i selected while buying on 26-may 2019 as they are saying stock is not there, product has defects etc etc. At the day of delivery the delivery person came all alone as if he can deliver the bed alone. Again a pathetic service from royalok as i had to carry the bed parts along with him.

Now after several calls with customer care and installation guy came on 31 may 2019 and after opening boxes he himself admitted the product is defective and he took some photos and left from my house.

Is this the service i am getting after paying 25 k. I am felling harassed and cheated by royalok furniture.

I want the product needs to be returns and please do the need full along with the money refund.

Contact no - [protected]
Old order no - [protected]
New order no - [protected]
Customer ref no - 0463
Email id - [protected]

defective product
defective product

Complaint Status

[Jun 02, 2019] RoyalOak Furniture customer support has been notified about the posted complaint.
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    RoyalOak Furniture Phone
    +91 88 8079 8811
    +91 80 6454 1032
    RoyalOak Furniture Address
    6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi, Bangalore North, Karnataka, India - 560043