[Resolved] Royaloak Furniture — Delivered a damaged piece

 
3 Reviews
Bangalore South, Karnataka, India
 jomat6
We purchased a Dining table (Seshan wood) which was damaged and sent a service engineer and repaired it. I am not sure how can they send a product without verifying the quality and condition. We paid a lot of money and get annoyed by seeing the damaged piece.The same damage was there in the display piece also which was available in the showroom and they assured that the issue will not be there for the new piece which will be delivered but the issue was still there.

And the table doesn't look like a new piece but the piece available in the showroom was looking much better. We are totally disappointed in purchasing this item from Royal Oak and we will never suggest or buy anything from this brand.
Complaint marked as Resolved 2017-08-05 12:09:50

Complaint Status


[Jul 05, 2017] RoyalOak Furniture customer support has been notified about the posted complaint.
Verified Support
RoyalOak Furniture Customer Care's response Jul 05, 2017
Dear Sir,

Kindly provide us your registered contact number or invoice number we will help you to resolve the issue
Regards
Mala

Customer care
Ph - +[protected]
Bangalore-560043
Mail id - [protected]@royaloakindia.com
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

The service engineer will be coming today again.Please note that this is the second time the service engineer is coming after delivering the item. I sure that again i will face the same problem again.After delivering the item not even 1 week is over.
Mob:[protected]
Hi Team,

I have purchased coffee table on 24-Jun in Banneragatta road branch and after so much of tracking finally they delivered and installed yesterday (6-Jul) with with damaged product please find the attached photos for the same.

Please take action asap..

Thanks & Regards
Srinivas Peddi

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    Royaloak Furniture - Delivered a damaged piece