Royaloak Furniture — dining table damage and replacement

My dining table has been delivered and assembled after 8 days of booking with full payment, but there is a major damage in the top. So i lodge a complain and need the replacement for it.

Product name : dt304rw-4 / vita round dining 4s
Invoice number : [protected]
Assembled date : 18th august 2018

Damaged found by royal oak assembly technician
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RoyalOak Furniture customer support has been notified about the posted complaint.
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I have purchased a bed online order num ROY008467, there is no update from store/warehouse, customer support team provided a number [protected] but no one answering.. Can some one check and update the status...

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