Royaloak Furniture — Dining table delivered as damaged

Address:

Royal oak furniture, PV Narasimha Rao Expy, near Ratnadeep Supermarket, Sai Hills Colony, Pillar#160, Attapur, Telangana 500048

We purchased Milan Italian Marble dining set in Royal Oak Furniture, Attapur, Telangana. It was delivered to us on 15 July 2022.

The dinner set has multiple damages on it. Damage is observed both on legs and on the marble too. This was reported on the same day and complaint is raised .

A complaint has been raised with customer service. He agreed that the product is damaged. He wants to apply patches to the damage. Since it is a very expensive item, we mentioned that we don't need such fixes.

There is no response till now from royal oak team. There are few numbers given to us to contact, but none has responded till now.

We need the table to be replaced or amount to be refunded

Can you please do the needful to take an action on the responsible.