Royaloak Furniture — I'm Unable to get the Damaged Product in Market and also No Support from Company

I bought Shoe Rack in Velachery Branch within 5 months shoe rack's one side door heel was broken. i'm not complaining here i tried my best to replace the heel in nearby hardware shops for the heel. almost enquired 25 shops i'm unable to get the heel and even reached my nearby royal oak store they also dont have the heel and they dont know where to get the replacement. finally contacted Customer care number once they aid we are not service outside chennai, the product bought in chennai. we will service only in the delivered address Due to lockdown i shifted to my home location Karur. am not seen in your bill copy if other than your deliver address service not available. if the the product related materials not available in market atleat it will available in your store. even im ready to pay for that heel but store not having that.

Once reached customer service they spoke like we are store we only arrange service store purchase and service on delivered location. no service available in karur. the same if you buy through online the online team will support.

why online or store we buy from Royal oak.Online or Store if its covered warranty we will claim otherwise we will pay.

I'm not satisfied with Customer Service only one time i reached again tried 5 times but no one pics the call even 30min waiting.