[Resolved] Royaloak Furniture — Italian Marble Dining Table | |||
I would like to express my disappointment from your unsatisfactory level of service. I had expected more from a prestigious and reputed company of your standard. Unfortunately, I can’t help but send this message hoping for fast and adequate resolution. We had ordered Italian Marble Dining table, Order No. [protected] in the name of Mr.Raghav Belavadi, along with few other furnitures recently from Royal Oak Bannergatta showroom. The delivery men along with few service guys delivered it to our address. Upon the arrival they realised that one of the table leg's is missing and the box has been misplaced and promised to get back to us the same day and fix it. It's been two days since then, nobody has reverted back to us. Upon visiting the store personally and giving a complaint, No complaint is filed nor any effort is made to resolve the issue. Also The store manager wasn’t very approachable and helpful. Neither did he follow up on the issue nor was he friendly towards us. Such rude behaviour towards a customer is highly unappreciated. No customer would go back to the store if this is how you approach your elite customers. I’am really very disappointed with your company’s service and carelessness. I hope you agree with me that this is not acceptable under any circumstances. I trust that you will deal with this issue in a top urgent fashion and take necessary precautions to prevent such incidents in future. Was this information helpful? | |||
Aug 5, 2021 Complaint marked as Resolved RoyalOak Furniture customer support has been notified about the posted complaint. | |||
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+91 88 8079 8811
+91 80 6454 1032
6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi, Bangalore North, Karnataka, India - 560043
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