Royaloak Furniture — low quality product, with in 5 days o[censored]se wrinkles came on leather also fiber fill level is very low inside sofa

rahulkkverma

from Mumbai, Maharashtra

Address:

Old Madras Road, Bangalore Old Madras Road, Near Brigade Exotica, Aavalahalli, Bengaluru, Karnataka 560049 BANGALORE, Bangalore, Karnataka, 560067

Hi,

I have bought a sofa set of rs 103000 /-, with in 2 days o[censored]se sofa started sinking and wrinkles are clearly visible on leather. Sofa is looking like 1 year old roughly used sofa. Also wile sitting its making noise. Very poor stitch quality

I have wrote to customer care 10-15 times but not getting satisfactory answer.

+2 photos

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RoyalOak Furniture customer support has been notified about the posted complaint.

Mar 28, 2019

Updated by rahulkkverma after complaint technician came and tried repairing ... the way he repaired the sofa, it seems I have bought a second hand sofa and he is doing repairing work for that.. he opened the sofa completely and removed all staples from the sofa and after completing the work he again stapled newly which caused leather tearing...
as per technician there were not adequate amount of fiber inside the sofa which caused this issue and still the fill level is same as of now he just adjusted the fiber inside the sofa and wrinkles are now permanent...

One more issue is that the level of middle seat in 3 sitter sofa is not same as the adjecent seats. Middle one is bit down compared to other two.

I need complete replacement of the product or refund of my money ASAP.

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Comments

rahulkkverma

from Mumbai, Maharashtra

I am calling customer care 4-5 times daily but not getting proper response.now they are saying its already been 1 month we cant replace the product.
I bought sofa on 03/03 and after so many request it got assembled on 07/03. With in 3 days I raised the complaint and also on 12th I wrote the mail to customer care.

I need complete refund of my money, now I am not even ready for replacement but these guys are saying we will do repair work only.
Why would I allow them for second round of repair for newly bought sofa which cost me more than 1 lkh.

Please look into the issue on a serious note.