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[Resolved]  Royaloak Furniture — material not delivered refund money not being paid

We had booked a furniture on royaloak website in 3rd of jun, with the delivery date mentioned as on or before 23rd jun 20. However on 26th jun when we called the customer care number, we were informed the furniture is getting made now and would take atleast two week for delivery. We had the order cancelled, and purchase one from the local market. After lot of follow up over phone and mail, we got a confirmation of cancellation on 3rd july 20, and a confirmation on mail stating the refund has been initiated.
However today being 11 aug 20 we are still to get the refund or any acknowledgment form the company or their customer care.

Booking id roy0043399
Amount : rs.5000/-
material not delivered refund money not being paid
material not delivered refund money not being paid
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Complaint marked as Resolved Aug 15, 2020
They have refunded the amount and have reverted on mail

Complaint Status


[Aug 12, 2020] RoyalOak Furniture customer support has been notified about the posted complaint.
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    RoyalOak Furniture
    Customer Care Service
    Customer satisfaction rating
    24%
    Complaints
    914
    Pending
    0
    Resolved
    215
    RoyalOak Furniture Phone
    +91 88 8079 8811
    +91 80 6454 1032
    RoyalOak Furniture Address
    6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi, Bangalore North, Karnataka, India - 560043
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