[Resolved] Royaloak Furniture — mattress and pillow

 
4 Reviews
Bangalore South, Karnataka, India
 Sung123
One of worst customer service i have ever experienced. Customer service representatives are very unprofessional and they are just directing us to contact the store and disconnecting the calls without any resolution. Very bad experience, purchased blooms mattress along with pillow on 01 jan 2018 from kadubeesanahalli showroom. Only the mattress has been delivered till date and not the pillows. Now they are directing me to go to the store to collect the pillows. They should have done this on the first day. Completely waste of time. I will not recommend this to any of my friends and my opinion on royal oak will be expressed in all special media's for sure.

Thank you
Complaint marked as Resolved 2018-02-11 09:12:32

Complaint Status


[Jan 11, 2018] RoyalOak Furniture customer support has been notified about the posted complaint.
Verified Support
RoyalOak Furniture Customer Care's response Jan 11, 2018
Spoken to the customer and the pillows will be delivered tomorrow. Customer agreed for the same.

Issue resolved
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Thanks waiting for the same.
Royaloak Optima Coffee Table not yet installed. Order No. is : ROY002406
My oder no Roy0012367 made full payment still no status on delivery update or invoice on my payment...worst Customer care...no response...before i order the product i spoke your customer care stating its for gifting so i need product on or b4 21st...still no idea whats the status on my order...am not new customer...i have been purchased before but in store...i won't recommend people to buy online from your website...also change your customer service team...worst experience

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    Customer satisfaction rating
    28%
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    phone
    +91 88 8079 8811
    +91 80 2542 6296
    location
    6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi, Bangalore North, Karnataka, India - 560043
    Royaloak Furniture - mattress and pillow