| Address: | Sarjapur Road, Bangalore |
This is regarding the 2 Recliners delivered on 03-May, Tuesday in Sarjapur road, Bangalore. We are very disappointed with the product & services provided.
1. Firstly even before the product was delivered & installed i got a message on my contact number informing the product was out for delivery, then delivered & installed. None of these happened until pretty late in the day, this can be confirmed by the time on receipt provided by the security at the community entrance when entering the premises.
2. A defective product was delivered & even though this issue was raised to the concerned team immediately after delivery who promised to act on it, we haven't received the replacement product till date which is more than 10 days after the defective item was provided.
The store manager has some or other excuse whenever contacted. And whats even more pathetic the customer service which literally seems non-existent. We as customers have to follow up with the team, after paying for the product & waiting for so many days. There is no pro-active update/information from the concerned team till date.
Pls replace the defective product with a new one immediately.
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