[Resolved]  Royaloak Furniture — No online order cancellation and refund option

Address:

No.15/1, 6th Floor, Outer Ring Road, Banaswadi, Dodda Banaswadi, Bangalore - 560043

I ordered a computer table on 1st june 2020 on royaloakindia.com and expected delivery date was 6th june 2020.
Order number: roy0040137

Since the delivery was being delayed, customer care was not responding to call/whatsapp/email and their hyderabad store was of no help, i decided to cancel the order.

Their whatsapp status shows "last seen on 4th june" even today. I sent an email on 12th june 2020 for order cancellation and i got an email which was sent to their online team where i was kept in cc. No response from them till now.

They do not have online order cancellation option on their website.

No legitimate company takes money from their customers and keeps quite after that without delivering or cancelling the orders.

I just want my order to be cancelled and refund initiated, asap.