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[Resolved]  Royaloak Furniture — Non delivery of product, purchased online

Hi,
I have purchased a product on 18th Oct 2020, date of delivery on or before 1st Nov. Collected one number [protected] from company website only for whatsapp. But nobody even bother to response.

Collected another number on 28th October from website ( west bengal ware house [protected]), he assured me will be delivered within 2-3 days. Now he is not receiving my call at all.
I am now really confused whether it is a fake online store or not. Please arrange for delivery for the following order or refund the amount cancelling my order.

Also note that, yesterday I called customer care number[protected], provided another mobile number, after a long try once he received, told he is a sales guy, not responsible for delivery. Really pathetic, as I am begging for my product.
[protected]
Order Number : ROY0076307
Royaloak Spencer Office Table 1.2M in Melamine Finish
Total Amount :Rs. 11903.5
Quantity :1
Order Date/Time :18th Oct 2020 10:24 PM
Payment : Success
Transaction Number : 5f8c735fe8fab
Order Status : Warehouse processing
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Complaint marked as Resolved Nov 19, 2020
Finally it got delivered just now. Not sure about the quality of product. Thanks to this Forum.

Complaint Status


[Nov 13, 2020] RoyalOak Furniture customer support has been notified about the posted complaint.
Updated by cbhunia Nov 16, 2020 No further development yet. Not sure whether it is an fraudulent activity or not will wait another week and will take legal steps
Updated by cbhunia Nov 18, 2020 got a call and then again fake assurance, will be delivered on next day (Ref attached image) but yet no call from delivery team.

Updated by cbhunia Nov 19, 2020 Thanks a lot to this forum. Finally the item got delivered today, just now. Don't know yet about the quality of the product, but grateful to this forum.
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    RoyalOak Furniture
    Customer Care Service
    Customer satisfaction rating
    24%
    Complaints
    915
    Pending
    0
    Resolved
    215
    RoyalOak Furniture Phone
    +91 88 8079 8811
    +91 80 6454 1032
    RoyalOak Furniture Address
    6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi, Bangalore North, Karnataka, India - 560043
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