[Resolved]  Royaloak Furniture — Non delivery of replacement dining chairs

Sir/ Madam

I have purchased an Audi six seater dining table with 4 chairs at your Royal oak outlet at Ramanathapuram Coimbatore-641045 (Invoice enclosed) on 09.10.2021.. I was given delivery of the said item on 16.10.2021.. Two chairs were damaged, hence it returned it to the showroom on 17.10.2021. I was given an acknowledgement for receiving the damaged chairs and assurance of delivery before 27.10.2021( copy enclosed).But till date I have not received the same. Everytime when I call the outlet I will have to narrate the entire story to all the people who picks up the call. THEIR STANDARD REPLY IS "We will check and get back to you. But I will have to call them again.. At last one person promised to deliver it within 11.30 AM on 28.10.2021.. When I called in the morning people started asking the entire story again.. Is this how a pan india showroom will function? And do they expect us to beg for delivery of a defective product? I need a solution for this issue and also delivery of the item by today.. please do the needful and tell them what is customer service..