[Resolved]  Royaloak Furniture — non refund of the money

Address:

Bangalore, Karnataka

I placed an online order for a center table on 4/12/19 with full payment after confirming that my pincode is serviceable with free delivery and i was given 19/12/19 as date of delivery, but as delivery wasn't done on that date and there was no communication from company regarding this. I could contact the customer care after much efforts and was told that delivery will be given on 30/12/19, but again delivery wasn't done till that date. Again i contacted customer care and was told that delivery to my place would cost me 10000 rupees. I said the website was showing free delivery to my pincode, but he expressed inability for the same. I asked for the refund and he said you will get the same in 12-13 days. But more than 6 weeks has passed, i haven't received the refund. Whenever i contact customer care, the executive make an excuse and tell me it would be done in 5-6 days. This is happening for last more than a month. Online team doesn't pick the call. I have made several calls to customer care and wrote many emails to customer care and online department too, but without any result till now. Now i doubt their intention for the refund.