Hi,
One bad day, I visited Berlynoak (Royaloak company), Sarjapura Bengaluru showroom, it was just window shopping and then sales person came to me and said there is very good offer going, buy 2lac worth furniture and get 25k worth recliner chair.
As I was not sure what to buy but sales staff suggested to make deposit of 2 lac now and latter you can select furniture but u will still avail offer of free recliner chair.
On next day, I came to know my company is moving me to other country on long-term, hence I went back to Berlynoak Sarjapura showroom and said, due to unavoidable circumstances I need my deposit money back as I dont intent to buy furniture now as will be moving out of India for long term (4+ yrs).
To my surprise they said, they can't refund money, but then asked why, but there was no response and said its company's policy, if that's the case why was it not made aware to me and why I was not given document to sign, it was not a small amount and it was my right to know this if company had any such policy in place. Showroom staff can't take money like that without informing customer about companies rule.
Its been 5 months and have been following continuously but every time got false hopes. Almost a month back Showroom sales person asked me to buy some furniture and then will refund rest of amount, I did that also, but after that, now agains saying they cant refund my rest of money.
What is this going on, is RoyalOak a fraud company, on what basis you are holding my money, did I buy any goods from u, did u gave me any invoice for it ? did you gave me any document and asked me to sign which says amount is not refundable, then on what basis you are holding my money.
This is fraud and if not resolved, will take this matter to consumer court, its not small amount, its. 1, 31, 000/-
Regards
Tilok
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