Royaloak Furniture — Order late delivery

I have placed an order at hyderabad attapur branch one month back but the product is not delivered yet.. My order id is rms[protected].
When ever i tried to cal to the branch they are saying that the product is in transit and if i tried to call customer care they dont respond properly.. Email i raised an email regarding this i didn't receive any reply also.. Really messed up with the service.. I thought of cancelling order and buy some where else