[Resolved] Royaloak Furniture — Order #ROY0090103-Dining Table

mahshya

from Bengaluru, Karnataka

Aug 20, 2021

Address:

Bangaloe

My wife who is 6-month pregnant was having breakfast in the morning and suddenly the chair broke and she falls down.
Lucking no harm to baby.
And Dining table is under warranty.
The technician has visited today and after confirmation with his supervisor/manager, he said that it is a usage issue and I have to pay for this.

For such serious issue which may lead to loss of life still company asking for money to do the modification

+2 photos

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Oct 4, 2021

Complaint marked as Resolved

Royal has replaced the damaged part and the issue is resolved. Took some longer time to get the stock but thank you for resolving the issues. I am closing this comlaint

RoyalOak Furniture customer support has been notified about the posted complaint.

Oct 04, 2021

Updated by mahshya Royal has replaced the damaged part and the issue is resolved. Took some longer time to get the stock but thank you for resolving the issues.
I am closing this comlaint