Royaloak Furniture — pathetic service and no response

Address:

Pride world city, Brooklyn C1-B, 604, Near DY Patil College, Charholi Budruk ,Pune, Maharashtra, 412105

I had booked and ordered one dining table and chairs from royaloak furniture from ishanya mall pune on 30th march-19. They had commited for delivery on 7th april-19. Till 7th late evening there was no call from them. When i called their staff they said that they are not aware. After my rigid followups they said that they have got the delivery late from their bangalore office so they will deliver on 8th april. But i said that i will not be in pune and that`s why post your confirmation of delievery on 7th april i booked the order. Then i asked them to deliever on 10th april. They said ok the product would be delievered on 10th april for sure. Then again on 10th april there was no response and as usual from royaloak shared nos no body picked up the phone and later in the day i was informed that their operation is closed on 10th and product will be dlievred on 11th april before 4 pm. Again after a lot of follow ups on 11th april they delivered the product on 11th april around 9 pm.. That to their delivery boy started telling that they will not assemble the table as they were not being informed about assembling the table. Again after lots of followups since i was supposed to travel out of town, they sent their fitter guy for assembly. Since i was in office i could not see the fitting properly done or not. After i reached home i saw that all the chairs were so loose and shaking badly. As they had not fitted plastic cap beneath the one of the chairs leg. Also back of the chair is shaking. I called up to their team mr. Bikas and he said that he will send the fitter. But after lots of follow ups no body come and i am still awaiting. My invoice no is 4666. On invoice it`s mentioned brand name as houslife. My name is rahul dubey, pune (Phone no - [protected])