[Resolved]  Royaloak Furniture — poor quality wooden dining table

Address:

560103

I purchased wooden dinning table for and its chairs for 35k from roaloak and it got delivered on 23-Jan-2019.

When technician assembled, I realised that the product delivered is of very poor quality. There are many white patches and defects with no wooden polish applied. The item which was displayed in Koramangala RoalOak showroom was good in condition and well polished.

When I called customer on 23-Jan-2019, the agent promised to send technician on the very same day to have look into the matter and replace the item.

As there were no response, I called the customer care again, this time, customer care agent wanted me to send an email to [protected]@royaloakindia.com.

As per customer care complaint email response, the defective product can not be replaced (why I am not sure) and a technical will come to inspect. But unfortunately even after so many days I haven't even got a calls from RoalOak.
This is really cheating customer, with no real professionalism or ethics.

Can a consumer complaint can help with this? If so what is the procedure to file a complaint? Please advice.