Royaloak Furniture — Product not delivered, No response, no refund.

Address:

Bangalore

Order Number : ROY0075594

I placed an order for "Berlynoak Vigo King Bed" on 15th of Oct and was supposed to get it on 30th of October.

I have sold my previous bed such that I can empty the space and get my new one. I texted the customer service on 28th for a confirmation and was told that it will be delivered on time. I was happy and excited for their response then.

Pathetic Experience 1:
On 30th when I texted to confirm when they would arrive I had no response, after continuous follow- up i was told that the product was not shipped at all.

Pathetic Experience 2:
On 31st I got a call from MR.Sunil Mathew and he was trying to tell us that we have to wait for a month to get the product.

Pathetic Experience 3:
After a brainstorming session I have asked Sunil to check with the local Royaloak furniture(Anuradha Furnitures) as they said that they have the same product ready. He was supposed to update us which he did not.

Pathetic Experience 4:
Your customer service is Pathetic. No proper UI to contact, no proper response. I had to move around circles everywhere. whoever I reach they say that's not the right place.

Either provide a solution today or cancel my order and refund the amount immediately.

There are so many more pathetic experiences, I would need a book altogether to be shared.